In the beginning, a third-party cookie was a humble tracking code with an adorable name. Marketers loved its potential and most web users didn’t really know what it was. It grew up to become the currency of digital advertising – but, today, it’s under attack.
Customers finally found a cookie they don’t like and the industry is moving on.
Why? Here’s a cheat sheet to some of the factors behind the cookie’s crumble:
- Apple’s Safari browser and Mozilla Firefox block third-party cookies, and Google revealed plans to “render third-party cookies obsolete” on its Chrome browser by 2022.
- Cookies reside on a single device or browser, yet users jump around from device to device each day and often use more than one browser.
- Third-party cookies don’t work in mobile apps, but the average person spends 2 hours and 57 minutes per day in apps, according to eMarketer.
- Privacy regulations that address cookie use have emerged like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
With third-party cookies on the brink, marketers will need to adopt a different approach. Which one? People-based advertising, which targets actual users rather than their devices. In this new phase of digital advertising, first-party data reigns. So what can you do to prepare? Here are three strategies.
1. Collect email addresses.
Find incentives for customers to give you their email addresses. Maybe you have a newsletter with must-read content, or a whitepaper on a trending topic, or a coupon (who can resist a coupon, right?).
Emails are important for marketers because they’re stable, cross-device identifiers, and their relevance has only grown in recent years. Just think about how many times you enter your email address to log into streaming sites or social media or to make an online purchase.
A great way to leverage email is to create segments and activate them on a people-based platform like LiveIntent, which has created an advertising exchange within the email channel.
2. Invest in a customer data platform (CDP).
Do you want a more comprehensive view of individual customers across platforms and channels? Of course you do or you wouldn’t be a marketer. CDPs can help.
The software integrates data – generally first-party data – from multiple systems. You can store information like email addresses, CRM data, transactional information, and data collected from your websites (first-party cookies aren’t facing the same threats as their third-party counterparts).
With a unified customer database, you can continually track the information you gain about a customer, including how well the person responds to personalized marketing messages on particular channels over time.
Meanwhile, with regulations like GDPR and CCPA giving customers more transparency into how you’re using their customer data, having an accessible database will make your life easier.
3. Build a next-generation identity graph.
Your customers also interact with your brand on social channels and other media you don’t own. To engage with them there, you’ll need an even sharper customer view, which is why you’ll need to augment the data in your CDP with an identity graph.
Unlike existing graphs, this new identity solution would not be anchored by third-party data and cookie syncs. Rather, it would be built largely with first-party data. If cookies are helpful to you, you could still incorporate them.
With LiveIntent, you can create a next generation identity graph where your offline data and third-party cookies are authenticated by an engagement like an email open. Through our Identity Solutions, you can organically tie IP addresses, cookies, mobile ad IDs, and other online identifiers to an email hash.
You can use this information to connect the dots about who is interacting with your brand and to activate audiences. For example, you can create a package called a deal ID containing a user’s hashed email address and a cookie. Demand-side platforms can use the deal ID to target audiences across devices and browsers.
So even though cookies are in retreat, marketers who collect and successfully manage first-party data are in great shape. Your own data is more reliable and durable than cookies anyway, and it’s a perfect time to embrace a healthier approach to identity.